IT Professional
About
IT professional with 6+ years across systems administration, networking, and application development.
Results-driven IT professional focused on reliable municipal and enterprise systems — from Active Directory and networking to custom apps and documentation sites.
Experience
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MIS Technician
Town of Ledyard, CT
Primary IT point of contact for town employees across multiple departments.
- Provide comprehensive IT support for hardware, software, network, and application issues
- Manage Active Directory accounts, groups, permissions, maintenance, updates, and backups
- Configure and maintain desktops, peripherals, servers, and network infrastructure
- Led infrastructure modernization - designed and deployed a custom self-hosted CMS replacing the legacy town website
- Created an MkDocs knowledge base and user guides for IT procedures
- Implemented offline Root and Intermediate CAs plus an nginx Docker workflow for certificate deployment
- Developed certificate-signed SSH authentication using Keycloak
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MIS Administrator / App Developer
Stew Leonard's, Norwalk, CT
- Maintained Windows domain with Active Directory for over 1,000 active users
- Configured, imaged, and deployed 160 Windows PCs across 7 locations in 6 months
- Designed, coded, and deployed a full-stack internal auditing application using Flask, React, and MSSQL
- Created training materials and conducted classes on printer usage and troubleshooting
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IT Specialist
Bally's Tiverton Casino, Tiverton, RI
- Troubleshot and resolved 90% of tickets on first contact in a 24/7 environment supporting 500 users
- Managed Active Directory users and groups; provided desktop and server support
Education
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Bachelor of Arts in Mathematics
Western Connecticut State University
Skills
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Systems & Identity
Windows Server (2022, 2016, 2008, 2003), Active Directory & Group Policy, Azure Cloud Platform, Networking (Cisco, VPN, Firewalls)
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Development
Node.js / JavaScript (React), Python (Flask), PowerShell, MkDocs and Hugo static sites
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Data & AI
MongoDB, MariaDB, MySQL, MSSQL, SQLite, Cursor, ChatGPT, Grok, Claude
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Support
Troubleshooting, Help Desk, Documentation