Results-driven IT professional focused on reliable municipal and enterprise systems — from Active Directory and networking to custom apps and documentation sites.

Experience

  1. MIS Technician

    Town of Ledyard, CT

    Primary IT point of contact for town employees across multiple departments.

    • Provide comprehensive IT support for hardware, software, network, and application issues
    • Manage Active Directory accounts, groups, permissions, maintenance, updates, and backups
    • Configure and maintain desktops, peripherals, servers, and network infrastructure
    • Led infrastructure modernization - designed and deployed a custom self-hosted CMS replacing the legacy town website
    • Created an MkDocs knowledge base and user guides for IT procedures
    • Implemented offline Root and Intermediate CAs plus an nginx Docker workflow for certificate deployment
    • Developed certificate-signed SSH authentication using Keycloak
  2. MIS Administrator / App Developer

    Stew Leonard's, Norwalk, CT

    • Maintained Windows domain with Active Directory for over 1,000 active users
    • Configured, imaged, and deployed 160 Windows PCs across 7 locations in 6 months
    • Designed, coded, and deployed a full-stack internal auditing application using Flask, React, and MSSQL
    • Created training materials and conducted classes on printer usage and troubleshooting
  3. IT Specialist

    Bally's Tiverton Casino, Tiverton, RI

    • Troubleshot and resolved 90% of tickets on first contact in a 24/7 environment supporting 500 users
    • Managed Active Directory users and groups; provided desktop and server support

Education

  1. Bachelor of Arts in Mathematics

    Western Connecticut State University

Skills

  • Systems & Identity

    Windows Server (2022, 2016, 2008, 2003), Active Directory & Group Policy, Azure Cloud Platform, Networking (Cisco, VPN, Firewalls)

  • Development

    Node.js / JavaScript (React), Python (Flask), PowerShell, MkDocs and Hugo static sites

  • Data & AI

    MongoDB, MariaDB, MySQL, MSSQL, SQLite, Cursor, ChatGPT, Grok, Claude

  • Support

    Troubleshooting, Help Desk, Documentation